Reshine Privacy Policy
Reshine Cleaning Services
Effective date: 30 September 2026
Reshine Cleaning Services respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Reshine Cleaning Services, including through our website, enquiry forms, quote requests, advertising campaigns, social media pages and landing pages.
Our main website is reshinecleaning.com.au.
Some Reshine enquiry or advertising pages may be hosted on a different website or third-party platform. The fact that a page is hosted on another domain does not change the purpose for which information submitted to Reshine is collected and used.
1. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Business or company name
- Job title or position
- Email address
- Phone number
- Workplace address, suburb or service location
- Type and size of workplace
- Cleaning requirements
- Preferred cleaning schedule
- Preferred contact time
- Information you provide when requesting a quote or site inspection
- Details you provide during phone calls, emails or meetings with our team
- Information relating to an existing or proposed cleaning service
- Website and landing-page usage information, such as IP address, browser, device and interaction data where applicable
- Information submitted through platforms such as Facebook, Instagram, LinkedIn or other advertising and lead-generation services
We generally only collect information that is reasonably relevant to providing, quoting, improving or communicating about our services.
2. How We Collect Information
We may collect personal information directly from you when you:
Submit an online enquiry or quote request, complete a lead form, request a site inspection, call or email us, communicate with us through social media, engage with one of our advertisements, become a customer, or otherwise provide information to our team.
We may also receive information through service providers and platforms that you use to contact Reshine, including website hosting providers, customer relationship management systems, advertising platforms and social media services.
3. Why We Collect and Use Your Information
We may use your information to:
Respond to enquiries and quote requests, contact you regarding your cleaning requirements, arrange site inspections, prepare cleaning proposals and quotes, deliver and manage cleaning services, provide customer support, follow up on enquiries, maintain business records, improve our services and customer experience, and communicate with you about Reshine services that may be relevant to your business.
Where permitted, we may also use contact information for marketing communications. You may ask us to stop sending marketing communications at any time.
Australian privacy guidance requires organisations using personal information for permitted direct marketing to provide an appropriate way for individuals to opt out and to honour those requests. OAIC
4. Quotes and Lead Enquiries
When you request a quote, free workplace assessment or cleaning consultation, the information you provide may be used by Reshine to contact you about your enquiry.
Submitting an enquiry does not require you to enter into a cleaning contract with Reshine.
We may contact you by telephone, email or other contact method you have provided to discuss your workplace, cleaning requirements, site inspection or quotation.
5. Meta, LinkedIn and Other Advertising Platforms
Reshine may advertise through platforms including Facebook, Instagram and LinkedIn.
If you submit information through a lead form provided by one of these platforms, the platform may process your information under its own privacy policy before making the information available to Reshine.
Once Reshine receives that information, we may use it to respond to your enquiry and discuss our services with you in accordance with this Privacy Policy.
6. Cookies, Analytics and Advertising Technologies
Our websites and landing pages may use cookies or similar technologies where enabled.
These technologies may help us understand website usage, measure advertising performance, improve our website and landing pages, and understand how visitors interact with our marketing.
Third-party services such as advertising, analytics or website-hosting providers may also use cookies or similar technologies in accordance with their own privacy policies.
You can generally control cookies through your browser or device settings.
7. Sharing Your Information
Reshine does not sell your personal information.
We may disclose information to service providers where reasonably necessary to operate our business or provide our services. This may include website hosting providers, CRM providers, email and communications services, IT providers, payment or accounting providers, advertising platforms and other business service providers.
We may also disclose information where required or authorised by law.
8. Overseas Processing
Some technology, cloud, advertising, communications or website service providers used by Reshine may store or process information outside Australia.
The location in which information is processed may depend on the particular service provider and its infrastructure.
Where this is relevant to your information, the privacy practices of those third-party providers may also apply.
9. How We Protect Information
We take reasonable measures designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission, cloud service or electronic storage system can be guaranteed to be completely secure.
10. How Long We Keep Information
We retain personal information for as long as reasonably required for the purpose for which it was collected, for legitimate business and record-keeping purposes, or where retention is required by law.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
11. Accessing or Correcting Your Information
You may contact Reshine if you would like to request access to personal information we hold about you or if you believe information we hold is inaccurate, incomplete or out of date.
We may need to verify your identity before processing an access or correction request.
The Australian Privacy Principles include requirements concerning access to and correction of personal information held by covered organisations. OAIC
12. Marketing Communications
If you no longer wish to receive marketing communications from Reshine, you can use an unsubscribe option where provided or contact us directly.
We will take reasonable steps to process your request.
You may still receive communications that are necessary in connection with an active enquiry, quotation, appointment or cleaning service.
13. Privacy Complaints
If you have a question or concern about how Reshine has handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern.
We will review your enquiry or complaint and respond as reasonably practicable.
14. Third-Party Websites
Our websites, advertising pages or communications may contain links to websites operated by third parties.
Reshine is not responsible for the privacy practices or content of websites that we do not control. We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Externally Hosted Reshine Landing Pages
Reshine may use third-party websites, landing-page builders or hosting platforms for advertising campaigns and lead-generation pages.
A Reshine page being hosted on a domain other than reshinecleaning.com.au does not by itself mean that the page is operated by an unrelated cleaning business.
Information submitted through an authorised Reshine landing page may be transferred to Reshine and handled in accordance with this Privacy Policy.
The hosting provider may separately process technical information necessary to operate the page under its own privacy terms.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements.
The latest version will show its effective or last-updated date.
The OAIC recommends keeping privacy policies clearly expressed, current and suitable for publication online. OAIC
17. Contact Reshine Cleaning Services
For questions, access or correction requests, marketing opt-outs or privacy concerns, please contact:
Reshine Cleaning Services
Website: reshinecleaning.com.au
Email: info@reshinecleaning.com.au
Phone: 0433 413 192
Service Area: Sydney, NSW, Australia